Shipping + Returns
FREE SHIPPING ON ORDERS OVER $99
Please allow for 1-3 business days for order processing. You will be notified when your items have shipped.
Sustainability Note: Shopify covers the carbon removal cost for all orders completed using Shop Pay. We cover the rest using the Planet app through Shopify.
UPS/Canpar/Fedex Ground (please note PO Box Addresses will be shipped with Canada Post) - $10
1-3 Business Days Western Canada
5 Business Days Eastern Canada
UPS/Canpar/Fedex Ground -$10
5 Business Days
Standard (Small Packet - Air): 6-12 Business Days - $15
*note: does not include tracking*
LOCAL PICK UP:
You can select this option as a Kelowna local when ordering online. Save paper as well as any delivery or shipping fees! Pick up days are currently 7 days a week, 10 am-6pm from our home studio in the north Rutland area.
RETURN & EXCHANGE POLICY
Our bags are guaranteed against manufacturing defects. We advise you to inspect them upon receipt. You have 30 days following receipt to return any products which were damaged in transit or have manufacturing defects.
Except for exceptional cases involving an administrative error on our part, no refunds will be given.
Any return of merchandise will be inspected by us. Bags with manufacturing defects will be repaired or replaced with the same or similar bags. Please contact us before returning to email@example.com
Orders cancelled after fulfillment, but before shipment or pickup will be subject to a 20% restocking fee.